Refund and Return Policy for Mixxtopic

Effective Date: February 18, 2025

At Mixxtopic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return and refund process. This Refund and Return Policy outlines the steps you can take to return items, request a refund, and the terms of our policy. By making a purchase on mixxtopic.xyz, you agree to the terms set forth in this policy.

1. Return Policy

We offer a 30-day return window for all items purchased from Mixxtopic. If you are not completely satisfied with your sunglasses or eyewear, you may return the items within 30 days from the date of delivery for a refund or exchange.

Eligibility for Returns: To be eligible for a return, the following conditions must be met:

  1. Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
  2. Proof of Purchase: You must provide a receipt or proof of purchase for all returns.
  3. Return Timeframe: Returns must be initiated within 30 days of receiving your order. Any returns requested after the 30-day period will not be accepted.

Non-Returnable Items: The following items cannot be returned:

  1. Items marked as “final sale” or clearance items.
  2. Opened or used eyewear that is no longer in original condition.
  3. Personalized or custom-made sunglasses.

2. Refund Policy

Once we receive and inspect your returned items, we will process your refund. Please allow up to 7-10 business days for the refund to be processed after we receive your return.

Refund Details:

  1. Refund Method: Refunds will be issued to the original payment method used for the purchase. This may take some time depending on your payment provider.
  2. Shipping Costs: Please note that shipping charges are non-refundable. If you receive a damaged or defective item, we will cover the return shipping costs.
  3. Partial Refunds: If an item is returned in used or damaged condition (excluding defects), a partial refund may be issued based on the condition of the returned product.

3. Exchanges

If you would like to exchange your sunglasses for a different style, color, or size, we recommend returning the original product and placing a new order. This ensures that you receive the exact item you want, and your exchange is processed efficiently.

4. Damaged or Defective Items

If you receive a damaged or defective product, we are committed to resolving the issue promptly. Please contact our customer service team immediately upon receiving your order with details about the damage or defect, and we will arrange for a replacement or full refund.

How to Report Damaged or Defective Items:

  1. Contact us via email at info@mixxtopic.xyz within 7 days of receiving the item.
  2. Provide your order number and include photos of the damaged or defective product.
  3. We will review the issue and provide you with instructions for returning the damaged item and receiving a refund or replacement.

5. Return Process

To initiate a return or exchange, follow these steps:

  1. Contact Customer Support: Email us at info@mixxtopic.xyz with your order number and reason for the return. Our team will assist you with the process.
  2. Ship the Item: After receiving your return authorization, package the item securely, and ship it back to the address provided by our customer service team. You are responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., defective or incorrect items).
  3. Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the conditions for return. If everything is in order, we will process your refund.

6. Shipping Information for Returns

Please use a traceable shipping service or purchase shipping insurance for items over $50. We cannot guarantee that we will receive your returned item if it is lost in transit. For your protection, we recommend keeping a copy of your tracking number until the return is complete.

7. Customer Service

We are dedicated to ensuring a seamless return and refund process. If you have any questions or need assistance with your return, please contact our customer service team:

Mixxtopic
2985 Twin Oaks Drive,
Grand Rapids, Michigan, United States
Phone: 231-452-5883
Email: info@mixxtopic.xyz
Website: https://mixxtopic.xyz

Thank you for choosing Mixxtopic. We are committed to providing excellent customer service and ensuring your complete satisfaction with every purchase. If you are not fully satisfied, we will work with you to resolve any issues in a timely and efficient manner.